Act! is famous for its customer relationship management (CRM) software. It has helped companies manage contacts and track customer interactions for years. The technology world keeps changing. New and better solutions come out often. Looking at other options besides Act! is important in 2024 to stay ahead and use new CRM technology.
Why Your Business Needs CRM Software
A CRM system is crucial for businesses that want good customer relationships. It is more than just a tool for managing contacts. CRM software helps sales, improves customer service, and gives useful analytics. A good CRM system can change a business. It can change how a business talks to customers and how it works inside. There are many CRMs to choose from. It is important to find one that fits your company’s needs.
Think about important things when looking at other CRMs to Act! Features like automation, being able to customize, and good reporting are important in your choice. If a system is easy to use, your team can start using it quickly. Being able to work with other tools you already use is helpful. Price matters, too. Small and medium businesses need to find good value and not spend too much. Good customer service and reviews from other users can help you understand what a CRM will be like.
CRM technology is getting better. The best options instead of Act! in 2024 are often even better. They have new features for business today. Some new CRMs have exciting new ways to manage customer relationships. Some old brands keep making their software better. Here are the top 5 best Act!’s Alternatives and competitors in 2024 that can boost your startup as well as help manage an established business.
1. DejaOffice CRM
DejaOffice is a strong CRM software. It has many features like managing contacts, putting your calendar together, and tracking tasks. You can use it on your phone to keep in touch anywhere. It syncs well with common computer programs.
The prices for this tool are easy to understand. The software has different versions for every size of business to be clear and cheap.
Customers like DejaOffice CRM because it is easy to use and works well with phones. Easy integration, strict privacy control, and a user-friendly interface make it one of the best CRMs for your business.
2. Salesforce
Salesforce is a big name in the CRM market. It is a good choice instead of an Act! It is known for many features and works for any size of business. It can grow with your company, from small to big.
It has a lot of tools. It is good at managing contacts and watching opportunities, and you can change the dashboards. It works with other apps and services, too. Its Einstein Analytics uses AI to predict things and help you decide with data. Automation makes sales and marketing work better and saves time. Even if you are not good with technology, it is easy to use.
Prices for Salesforce change a lot. They have different levels, from small to big businesses, with more tools and help as you move up.
People who use this CRM like that it can do many things and change to fit their needs. Still, some think it is expensive and complicated. Most times, though, the good things are more than the bad, and people prefer to use Salesforce.
3. Zoho CRM
Zoho CRM is a strong rival to Act! It is affordable with powerful features and works for many businesses. Zoho CRM works well with other Zoho applications. This makes it a good unified solution.
The main features include managing leads, automating workflows, and analyzing data in real-time. The CRM uses many channels like emails, social media, and chats. This helps to connect with customers well. Businesses can make changes to the CRM to fit their needs. Zia, the AI assistant, helps predict sales and spot unusual patterns. This gives businesses an edge.
It has a pricing plan that is easy to get. It has a free version for small teams and other versions like Standard, Professional, and Enterprise. Each level has better features and more support.
Customers say it is easy to use and good for the money. Some have problems with the customer service, and sometimes the system is slow. However, many like the value Zoho CRM gives.
4. HubSpot CRM
HubSpot CRM has become a strong choice in the CRM market. This free tool is made to help all sizes of businesses with sales and marketing. It is easy to use and has many features. Many businesses choose HubSpot CRM to get better at managing customer relationships.
This CRM has a lot of features that are easy to use. The platform connects well with other tools, has marketing automation, tracks emails, manages the sales pipeline, and gives detailed analytics. All these help businesses improve customer ties, make their sales better, and decide to use data.
The pricing for HubSpot is very clear. The basic CRM features are free. If you need more advanced tools, you can pay for the premium versions. Sales Hub and Marketing Hub paid plans start at a nominal fee each month. They give more functions to help businesses grow.
People mostly like using this CRM. They enjoy how easy it is to use. They like how well it works with other things. They like that you get a lot for free. This makes it good for businesses that want better CRM.
5. Insightly
Insightly is a well-known CRM. It helps businesses make their work smoother. It is good for managing projects and customers. Insightly is a strong choice in the CRM market.
They have good tools for managing projects. It has ways to make work automatic. It has a system for managing tasks. It has detailed reports. Insightly works well with G Suite and Office 365. This helps manage customer relationships and projects well.
The project management tools are very good. Its ability to work with other tools is also good. But, some people find the system hard to use. They think the email marketing tools are not the best. Some small businesses find the prices high for big plans.
Key Criteria for selection
Businesses need certain things from CRM software. It is important to know what to look for. These key things will help you choose the right CRM for you.
How many features there are and how they work is important. Look for CRMs with automatic stuff, dashboards you can change, and full reports. Things like AI and looking ahead can give you an edge. Do not choose a CRM that fits everyone; look for one that matches your own business needs.
A simple CRM is important for your team to use well and work better. Pick a CRM that is easy and quick to learn. This saves time and helps all departments work better.
Your CRM must work with your other tools. These can be for marketing, email or money. Find a CRM that connects to many services to help your work and data.
Cost can be very important. You need a CRM that is a good deal and has no extra costs. Look at different prices, like monthly fees, paying per user, or different levels. Clear prices make planning your money easier.
Conclusion
Picking the right CRM is a big choice. It can change your business and how you handle customers a lot. As we looked at the best choices instead of Act! in 2024, it is clear they all have different good points for different businesses. Salesforce is strong, DejaOffice is very easy, and Zoho CRM offers a lot. HubSpot CRM is good at connecting things, and Insightly helps with projects.
When choosing the best CRM, think about how it works, if it is easy, if it can connect, what its price is, and how it supports you. You should also listen to what customers say and how the CRM really works. Make sure the CRM you pick fits your business goals. Companies look at different choices carefully. They find a CRM system that fits them now. It grows with them later. It makes managing customer relationships better. It helps the business do well.