It is important to choose a good CRM system for your customer relationships. Zoho CRM is a well-known choice but there are other options. In 2024, you can find alternatives with special features that may fit your business more. This guide tells about seven good alternatives for you to choose from.
Each alternative has unique strong points. They might have easier interfaces, better ways to connect with other systems, or special tools for some industries.
If you need better automation, more ways to customize, or stronger analytics, you can find a CRM that offers these things. Looking at different options helps you get the best one for your team and business.
Also, changing to a new CRM can make your work more efficient and your customers happier. If you know the important features and good points of each alternative, you can pick a system that makes your workflow better, manages your data well, and gets you better results.
1. DejaOffice
DejaOffice gives a strong system for businesses that want a smooth experience with managing customer relationships. It has features for personal work and is easy to use so people do not need much training.
The tool is noted for its personal data management. It has a calendar, contacts, tasks, and notes all in one place. You can link it with other platforms like Outlook and Google.
This makes it very useful. You can also use it offline, so your team can work any time and place. Their data encryption keeps your information safe. Our easy interface makes learning fast. This helps teams work quickly.
Small and medium businesses find this tool great. It helps with personal productivity tools in their CRM. If you need a CRM with good task management and sync, choose DejaOffice. It is good for places with bad internet because it keeps working without it.
Pros:
- Easy to use
- You can use it without the internet
- Syncs well
- It has many CRM features
- Not expensive
Cons:
- It does not have many advanced features
- Sometimes syncing does not work well
- The design looks old
2. Salesforce
Salesforce is big in the CRM business. It has lots of features for businesses of any size.
This tool can change and grow your business. It uses AI for analytics and gives real-time data. It has lots of customer support tools. You can add lots of things to make it fit your business. Salesforce does tasks for you so you can do important work.
The CRM is best for big businesses. It has many features like analytics and lots of ways to add on. It is great for complex customer things, helping your business grow and making things work better.
Pros:
- It has many features
- You can change it a lot
- Works well with other things
- Can grow with your business
- It gives advanced analytics and reports
Cons:
- It costs a lot
- Hard to start using
- There is a lot to learn
- Might be too much for small businesses
- Needs regular updates and maintenance
3. HubSpot CRM
HubSpot CRM provides a free solution that is good for small and medium businesses. Its easy interface lets teams start fast with little training. HubSpot works well with your current tools, making a single place to handle customer talks easy.
Its email tools are strong, letting you watch leads and grow relationships easily. The contact and sales features make seeing your sales clear. The strong data tools give useful information, helping you make good choices.
HubSpot CRM provides live chat and chatbots to improve customer communication in real-time.
The tool is great for small and medium businesses that want a cheap, easy solution. It is good for sales and marketing teams who need a tool to handle customer information and talk well. The platform helps businesses use data to make their sales plans better.
Pros:
- Full CRM
- Easy Interface
- Automation Features
- Data and Reports
- Works with Other Tools
Cons:
- Price
- Learning
- Not Much Customizing
- Needs Internet
- Limited Help
4. Pipedrive
Pipedrive is a CRM for sales for businesses that want an easy way to handle their sales. It focuses on being simple and useful, which is good for sales teams that want to work more without learning a lot.
It is great with its sales view, showing all deals and steps clearly. The reminder feature makes sure you do not forget tasks, making follow-ups better. You can change the sales process and get warnings when deals are not going well.
This CRM can connect with many apps, letting teams work together well. Pipedrive is perfect for sales-focused groups. They like a simple, visual way to manage sales. It is good for small to middle businesses that want to improve sales.
They do not want complex CRMs. Teams trying to get better at following up and handling deals will like Pipedrive. It has easy features.
Pros:
- Easy-to-use interface
- It puts the sales pipeline first
- You can customize how it works
- Works with many other apps
- It gives detailed reports and numbers
Cons:
- It does not do much CRM stuff outside of sales
- You pay more for extra features
- It does not do much marketing by itself
- You might need to add other programs to get all functions
- Help from customer service can change
5. Freshsales
Freshsales comes from Freshworks and it gives a full CRM. It is easy and works well. Startups and mid-sized companies will like Freshsales. It is easy to use and has strong features. It also works well with popular apps.
The CRM sorts leads with AI. It tells you who might buy based on how they act. You can call from the CRM. It can get lead information from your website by itself. Freshsales also has detailed reports to help you choose wisely.
Businesses wanting an easy CRM with smart features will like Freshsales. It is very good for sales teams. It makes the sales process better and helps people work well. If you want easy but good features, Freshsales is the right choice.
Pros:
- The interface is intuitive
- Great at managing and scoring leads
- Has email and phone built-in
- You can customize how it works
- Customer support is good
Cons:
- Not many ways to make it yours
- Better reports might cost more
- It does not work with as many other CRMs
- It might take time to learn all it does
6. Microsoft Dynamics 365
Microsoft Dynamics 365 has applications that change how your business works. People know it is good for any size of business. The platform changes for many different types of industries.
This CRM works well with Microsoft things like Office 365 and LinkedIn. It gives you good information because of its AI. You can change the platform to fit your needs. You can choose which applications you use.
Dynamics 365 lets you do complex tasks and understand your data better. This helps you work better with customers and run your business better.
The big companies that want CRM and ERP together will love this CRM. It is good for handling sales, customer help, marketing, and business tasks. It can grow with your company and work in the cloud.
Along with this, it also works with Microsoft services like Office 365. Dynamics 365 makes work smooth, gives you smart information, and helps customers like you more. This helps your business keep growing.
Pros:
- It has CRM and ERP together.
- Good for sales, customer help, marketing, and business tasks.
- Grow with your company.
- Works in the cloud.
- Works with Microsoft services like Office 365.
Cons:
- It might be hard to start using and need teaching.
- Can cost more for everything it does.
- Might not work well with other systems.
- You might need a lot of work to change it.
7. Capsule CRM
Capsule CRM is simple but has strong features. It is good for small and medium businesses and easy to use, but it still does a lot. Check the best alternative for Capsule CRM.
The tool is very good for keeping track of tasks and contacts. You can see everything you need on the dashboard. It can handle leads, see how sales are going, and watch how you talk to customers.
Their system works with other platforms like G Suite, MailChimp, and Zapier. This makes it useful for many things. The CRM lets businesses change a lot. They can make it work just right for them.
This CRM is good for new small companies. It works well and is simple to use. If you like things easy and fast, Capsule CRM is for you. It is not too expensive. It works well with other programs. This is good for companies who want to keep their customers happy. They do not want hard systems.
Pros:
- Easy to use.
- It does not cost much.
- Manages contacts and sales well.
- Works with other apps you might use.
- You can use it on your phone.
Cons:
- You can not change it much.
- Its reports are simple.
- Big companies might need more from it.
- Sometimes, customer service is slow.
Conclusion
In 2024, looking for other options besides Zoho CRM shows many new ideas. These choices are not just about what they can do. They also bring new ways to look after customers. Companies want AI that can guess what customers do really well. This changes how sales teams talk to people who might buy something.
Also, companies want everything to work together. They want to talk to customers through social media, emails, and live chat all at once. This makes customers happier. It makes the company work better, too.
Privacy and keeping data safe are very important now. The best and most free CRMs protect data really well. They follow the rules of the world. Finding something instead of Zoho CRM is about new tech as much as it is about what works for a business and is right to do.