Shopify store owners look for ways to improve customer experiences, increase sales and handle relationships. Customer Relationship Management (CRM) systems are perfect for this.
CRM tools work with Shopify to help understand customers, personalize marketing, and improve sales.
Without a good CRM, companies might not manage customer information well. This can stop them from growing. A good CRM can make a Shopify store successful.
How to Choose the Best CRM Systems for Shopify
1. Integration: Look for a CRM that works well with Shopify. This should make it easy to keep customer information correct and current.
2. Scalability: A CRM must be able to grow with your business. It should manage more data and customer activities well. Analytics help you understand your customers and sales. This lets you make better business choices.
3. Automation: It should have strong automation. This makes tasks like emailing and sorting customer lists easier. It helps your team do more important things and keeps customers happy.
4. User-friendliness: The tool should be easy to use. It should have simple menus and help your team work with customers easily. Training should be quick so it does not interrupt the business.
5. Security and Privacy: Security and important data must get protection. Make sure the CRM follows security practices that the industry agrees on to keep customer details safe. Look at how good the CRM company is, how they help customers, and how often they update security.
1. DejaOffice
DejaOffice is a CRM for small and mid businesses. It is easy to use and works well with other programs to be user-friendly.
This CRM has calendar management, task tracking, and good contact management. You can have the same data on many devices like computers, tablets, or phones.
Stores use tools like DejaOffice for its simple contact management, and it is easy to add to their system. If a business does not need a complicated CRM and wants to work efficiently, DejaOffice is a good option.
Pros
- Works without internet
- Easy interface
- Syncs well
- You can change settings
- Keeps data safe
Cons
- Not many add-ons
- Some may not like the look
- Might be hard to learn at first
2. HubSpot
HubSpot CRM is good for building better customer relations. It has easy to use dashboard and many features, like tracking emails, getting new leads, and chatting in real-time.
This software tool works well with Shopify and has tools for looking at sales and how customers behave. Store owners can understand better how to improve how they sell.
For Shopify stores, HubSpot CRM is great for growing and getting bigger. Companies can use marketing that works by itself, and it helps to know customers well.
Pros
- Big free plan
- Easy interface
- Strong marketing tools
- Lots of ways to add more tools
Cons
- Costs more for advanced stuff
- Might be too complex for small companies
- Not much changing in cheap plans
- Can be hard to learn
3. Salesforce
Salesforce is a top CRM for all sizes of businesses. It is very strong, and you can change it a lot to fit your company. The ecosystem of Salesforce includes marketing tools, sales tracking, and customer service. All these are designed to work together smoothly.
This tool has features like advanced reports and customizable dashboards. It also uses Einstein Analytics for artificial intelligence. Shopify stores that use Salesforce have tools for tracking customers. They can also predict future customer actions and trends.
Salesforce is a very powerful tool for Shopify stores. It is good for stores with many needs and many customers. Its ability to change and grow is good for businesses that want to grow a lot. They want to connect with customers in detailed ways.
Pros
- Very customizable
- Many integration options
- Strong reports and analytics
- Grows with all business sizes
Cons
- Costs a lot
- Hard to learn at first
- Setting it up is complex
- It needs a lot of maintenance and support
4. Zoho CRM
Zoho CRM is cheap and can grow with your business. It is very good for small and medium businesses. This CRM is easy to use and works with many apps. The tool is good for different types of business work.
One special thing about Zoho CRM is the automation it offers. It automates emails, leads nurturing, and customer follow-ups. This CRM also has good tools for understanding sales and customer actions.
Owners of Shopify stores can use Zoho CRM to manage contacts and track sales. It is very good for businesses that want good features but not high costs. Zoho CRM is a choice that saves money but still has important features.
Pros
- Good prices
- Easy to use
- Many features
- Good at integrating
Cons
- Not much customization
- Sometimes does not work well
- Learning advanced features is hard
- Customer support is not always good
5. Pipedrive
Pipedrive helps to make sales better with an easy and clear design. It makes it easier to sell things and manage your sales steps.
This software has good things like sales steps you can change, connecting to email, and good reports. These help sales people to sell more without too much paperwork. It is simple to see where sales are and to find problems.
The CRM is good for Shopify stores that have a lot of sales and big deals. It is good for owners who want to organize their selling steps and see everything clearly. Pipedrive is useful for businesses that want to sell better and systematically make more deals.
Pros
- Easy to use
- Pipelines you can change
- Connects well
- Clear pictures
Cons
- Costs for extra features
- Not much help
- You must set it up
- Simple mobile app
6. Agile CRM
Agile CRM brings together selling, marketing, and customer service. This is good for businesses that want everything to work together.
This CRM has marketing that works by itself, ways to get customers involved, and tools to help customers. Marketing can send messages to the right people and score leads. Its ways to get customers involved include talking to customers through live chat and web forms.
Agile CRM works great with Shopify in helping with customers and orders. It is good at sending marketing by itself, keeping track of sales, and making customer support better. It’s easy to design, and its strong features are good for small to medium-sized Shopify businesses that want good CRM solutions.
Pros
- Works with Shopify
- Marketing that does itself
- Easy-to-use design
- Strong help
Cons
- Hard to learn at first
- Needs setting up
- Sometimes has problems
- Limited on growing bigger
7. Klaviyo
Klaviyo changes how online stores do marketing with CRM for Shopify stores. Klaviyo is good because it joins marketing automation with customer data well. It gives Shopify store owners strong email marketing tools and clever analytics.
The software is great for making emails feel personal. It lets you send emails based on what people do, split your customers into groups, and guess what they’ll do next. The CRM has templates and easy campaign tools. Klaviyo’s set email paths make talking to customers on time and right, which helps with buying and interest.
It helps Shopify stores a lot by joining together. The CRM lets you aim at people based on what they do, which makes more sales. It is good for stores that want better email marketing and to use data wisely. Klaviyo helps shops grow by talking to customers in a way that feels personal.
Pros:
- Works with e-commerce
- Strong group-splitting tools
- Smart email paths
- Many details in analytics and reports
Cons:
- Harder to learn
- Costs more for big lists
- Limits in making templates your own
- Needs to work with other things
8. ActiveCampaign
ActiveCampaign gives a good CRM that mixes email marketing, marketing automation, and sales automation. It is made to be easy and work well, helping Shopify store owners do marketing better and sell more.
This software tool is special because it splits groups well, has set email paths, and joins with CRM. The CRM has tools for email campaigns, following customers, and scoring leads. Also, Active uses learning machines to guess customers’ movements and make talking to them work better.
The CRM is a flexible pick for Shopify stores. It lets shops talk to customers in a good way through set emails and content made for each person. It is good for shops that want to mix their marketing and sales work. This makes things run smoothly and makes customers happy.
Pros:
- Works with e-commerce
- Smart automation
- Strong group splitting
- Many details in analytics
Cons:
- Learning curve
- Costs can be high
- Interface is complex
- Support can change
Conclusion
Picking the right CRM for your small business is key to handling customer ties well and making your small business grow. A CRM makes customer talks better, puts sales in order, and provides better customer service. This helps Shopify sellers who deal with lots of sales and talks every day. It lets them keep personal talks and answer quickly.
Putting in a CRM gives benefits like better customer groups, automatic marketing, and deep analytics. These tools let Shopify shops know their customers better. They can send the right ads to them and see if their selling works well. A good CRM can make more sales, keep customers, and work better.
Many CRMs are there, but DejaOffice is good for Shopify shops. It does not cost much and has features like use without the internet, changeable workflows, and strong working together with other programs. DejaOffice is easy to use and has good help for customers. This makes it a top CRM for Shopify sellers to improve their work and grow their shop.